Meet performance-driven Paula

From Graduate to Manager of the Architecture Team.

Meet

Paula Bianca Francisco

Manager Architecture Team | HSO Canada

"I am performance-driven, always learning, and growing as I progress in my career, and I am now at a stage where I want to do more."

I feel recognized in the business

I graduated in 2005 and started working in 2016 as a CRM consultant and Software Developer with CRM Dynamics (acquired by HSO in 2021) and soon got promoted to Senior Engineer.

Although my time in HSO is under a year we haven’t had to dramatically change the way we work because our standards and values were already very aligned, and it has just been an expansion of that. We share the same culture, values, and sentiment about diversity and collaboration, and I feel recognized in the business.

An opportunity to advance in my profession

I lead a team of four and people tell me that I have great leadership skills, but personally, I just think it is natural to put yourself forward and use your initiative. It is an honor to be recognized for that.

Since my colleagues and seniors believe in me and see this potential in me, then it is an opportunity to advance in my profession and contribute even more to the company. I am new to team management, and I am looking forward to improving in that area which is a big drive for me.

HSO Canada

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Syspro, Business Analyst

As a Business Analyst at HSO specializing in Syspro, you will play a crucial role in bridging the gap between our clients' business requirements and the technical implementation of the Syspro ERP system. You will work closely with various stakeholders to gather requirements, analyze processes, and identify improvement opportunities. Your insights will guide our teams in delivering tailored solutions that drive efficiency and enhance performance.Key Responsibilities: Engage with clients to understand their business processes and gather detailed requirements for Syspro implementations. Analyze and document existing systems and workflows to identify areas for improvement. Collaborate with technical teams to ensure the successful implementation of custom solutions. Participate in user acceptance testing (UAT) to validate functionality against client requirements. Provide training and support to end-users to ensure effective use of the Syspro system. Continuously monitor and assess system performance and user satisfaction to recommend enhancements. Prepare comprehensive documentation outlining business requirements, process flows, and systems functionalities. Facilitate workshops and meetings to communicate project status, issues, and milestones.

Learn more

"I am so happy knowing that I will be with HSO over the coming years and part of its growth."

Paula Bianca Francisco Manager Architecture Team | HSO Canada

There is much we have been absorbed into and I am really looking forward to it all.

I graduated in 2005 and started working in 2016 as a CRM consultant and Software Developer with CRM Dynamics (acquired by HSO in 2021) and soon got promoted to Senior Engineer.

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I really enjoy the flexibility of work

I am performance-driven, always learning, and growing as I progress in my career, and I am now at a stage where I want to do more. I intend to further acquire certifications, particularly in Azure. I believe that in any profession we all have room to thrive and discover new things, especially in this industry where technology is always evolving.

I work from the Philippines with the Canadian office, and I really enjoy the flexibility of work. I have school and errand runs during the day, put in some work in between, and then cross over with the Canadian team by end of the day.

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